Customer Service

OUR APPROACH TO CUSTOMER SERVICE, TRANSPARENCY AND ETHICS

At Marceti, with our Quality Innovation and Service Management & Development Programme, we can achieve high standards by being more efficient on our procedures, implementing synergies, and thus by saving time we are able to offer personalised service to our clients and offer more with less cost.

Our customers are briefed on and receive information on the process of the project, explaining the different stages and presenting each material where and why is used contributing to their understanding of their property structure. We are providing the clients with detailed information of the property construction process, information of the different equipment and parts of the structure and consultation for the maintenance ensuring a life long and to the maximum enjoyable living experience of their space.

Moreover, by following this procedure we ensure our clients about the reliability and transparency of the construction process and the role of each member and subcontractor in it. Therefore, while our Quality Managemenet Programme empowers the pillars of Quality, Service, and Innovation, it clearly establishes the ethics in our business which we believe is on top of our relationships.